Banking issue

1.            Problem - ………….

2.            Likely Reason

3.            What action have been done

4.            Action required from Manager

ANY SUPPORTING DOCUMENT PLEASE ATTACH

Need to pass on complete details so the next person can resolve easier and quicker. 

ISSUE EXAMPLES - WHAT IS REQUIRED FOR MANAGER TO DO?

CUSTOMER HAS OVERPAID - 

1. Email salesperson using the original email thread  - asking is there a reason for over payment i.e freight charge.  Make sure to state customer name / overpayment amount / invoice number.

RESPONSE : If salesperson advises overpayment is correct - make sure to allocate the payment to the invoice the salesperson has newly created for this overcharge 9 Example freight cost)

                  If Salesperson advises unsure of reason or original invoice was reduced in price - add the details to the AR Masterfile under CREDITS tab.

https://docs.google.com/spreadsheets/d/1uwSQ1RlMPHdqu21AIm2ITL1WLpQkDncNxIh2EovR7wA/edit#gid=732493162 

PAYMENT RECEIVED WITH NO REMITTANCE 

Email customer advising amount received / date  -  request remittance be emailed to admin@jjautoparts.com.au so the payment can be allocated correctly in pinnacle.

Email customer advising amount received / date  - Advise customer of the missing invoice details ( attach the invoice that was not paid) -  Request customer advise reason if any - or if customer did not have a copy of the missing invoice please find attached. 

CUSTOMER HAS PAID FOR AN INVOICE WHICH JJAUTOPARTS HAS CREDITED 

CUSTOMER HAS REDUCED PAYMENT FOR A CREDIT ON AN INVOICE - WHERE THE ORIGINAL INVOICE HAS NOT YET BEEN PAID

Email customer advising the credit listed on remittance for payment ( amount / date ) the invoice has not been paid.  Therefore credit cannot be used to reduce the total payment amount.  Request customer pay the missing invoice immediately  - we need immediate payment in order to allocate payment to invoices in pinnalce to clear account.

Overdue Master-file -  add credit also .....all transactions over 60 days either debit or credit - reason will be listed .  

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FAQ 

What if sales staff say the account is ok and the issue is due to courier? 

once sales staff say issue is ok the shipping@ staff manage issues with local carriers ,that way sales staff can focus on sales