BANKING LIST / SCANNED BANKING ISSUES 2021- XXXXX
GUIDE DOC
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There are some days where in there will be differences between scanned banking and the banking list
Below are scenarios and what you can do to sort
BANKING LIST HAS ADDITIONAL/MISSING TRANSACTION COMPARED TO MASTERFILE
NO BANKING LIST SENT
Send an email to shipping@ and ask for banking list
SCANNED INVOICE / RECEIPT UNCLEAR
Send an email to shipping@ and ask to rescan
You may proceed with other tasks that you can do while waiting for their reply
If issue cannot be solved within the day and banking will not balance, create a Zendesk ticket, attach the file and assign to your manager so he/she can sort.
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From November 2022 we now take image of banking bag so when doing banking we know exactly what was written on banking bags
which assists if any issues with different amounts and reporting
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