A7.CAR RECIEPT -ISSUES

A7.CAR RECIEPT -ISSUES


RE CAR NOT INPUT INTO PINNACLE YET

If inventory staff receive car thats not input onto pinnacle system yet ,they put car aside and take the following details

1.do search by vin number ,maybe model was input wrong i.e landcrusier input as prado

if definitely not input ,send email to carsupport@ with details
1.car model
2.car year
3.vin number
4.rego number
5.where car came from - i.e which auction stickers on it and which carrier dropped it off (if dont know all information thats ok just add what you can ) and ideally when it was dropped off

Any other information i.e lot number etc is helpful


carsupport recieves email and checks/confirms

1.car register file where we would have paid for it (note this takes 2-3 days to be updated)
2.invoices received from auction house in last 14 days (maybe it hasn't been input into pinnacle yet )

if car support can resolve they update pinnacle as required and contact person that made request
if car support cant resolve they pass to buyer with details and cc person whom made request so they understand status

KPI-Is that this should be done within 4 hours
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BUYER
sight the "missing car " make sure details arent mixed up
contact towie ,check what details they have ,all carriers keep records of car rego or vin of cars they drop off
if cant resolve contact auction house to resolve

KPI:This is done within 24 hours

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IF DETAILS ARE INCORRECT

Inventory staff send email to carsupport@jjautoparts.com.au
describe what the problem is

if car support can resolve they do and they email back the inventory person

if car support cant resolve they email buyer with details of problem (cc inventory person so they are aware of status )