Manager Use Internet Explorer as this is what the program is designed around, and it makes it a lot easier. You must be working off a computer that is inside JJ Sydney network ------ SCORECARD - The group of questions that are reviewed QUALITY ...
STEPS/PROCESS IF USING DIMETRO CALL REVIEW FEATURES See video guide for this task Why do we do this task 2 reasons 1.We need to provide training and feedback to our sales staff so we can continually improve and react to changing process. 2.We also ...
Staff Trainer should notify you by email that your calls have been reviewed KPI Is that you view these assessments within 1 working day ( 24 hours ) and once reviewed all advise trainer back by email i.e I have viewed all call assessments and ...