REFUNDS - FEB 2017- GUIDE FOR ADMIN/ACCOUNTS - XXXXXXXXX

REFUNDS - FEB 2017- GUIDE FOR ADMIN/ACCOUNTS - XXXXXXXXX










EFT REFUND PROCESS VIDEO GUIDE

*Make sure that the original invoice has been paid and the customer is eligible to get the refund

*Since we are using one customer name for EFT refunds, prior to creating a new entry, make sure that the previous request was paid by checking in XERO PAID tab.

*Send the refund request ticket to Matt as reminder for making payments

*The PLANNED DATE should always be the next business day so Matt can process payments ASAP and we can enter another request when we receive them

*If the customer wants a CHEQUE instead, BAU (check if money can be refunded), then send an email to shipping@ with the details.

NOTE: ACCOUNT SHOULD BE 11205 - TRADE DEBTORS CLEARING
NOTE: TAX RATE SHOULD BE GST ON EXPENSES


CASH REFUND

Customer who pay cash, either COD or over the counter.

We can only refund cash if refunded SAME DAY BEFORE 4PM.
This is because each days banking gets done at 4pm, and all cash is removed from the til.

Outside this time frame, refund must be done via Cheque


CHEQUE REFUND

*Make sure that the original invoice has been paid and the customer is eligible to get the refund

*Create a ticket and send to shipping@ so they can arrange

Hi Shipping,

Kindly process a refund cheque for this customer:

AMOUNT:
CUSTOMER NAME:
ADDRESS:

Thanks,

CREDIT CARD REFUND

*Make sure that the original invoice has been paid and the customer is eligible to get the refund

*Create a ticket and send to shipping@ so they can arrange

Hi Shipping,

Kindly process a credit card refund for this customer:

AMOUNT:
CUSTOMER NAME:
CARD NUMBER:
EXPIRY DATE:

Thanks

EBAY USER REFUND
- After you've entered the refund in Xero and allocated it in Pinnacle, go to S11 MASTERFILE under Current Credits or Current Refunds tab and check if the information is the same with the refund that you entered. If yes, just put your name and the date when you entered the refund.