REFUNDS/CREDITS DONE ON SITE - Eftpos and Cheque

REFUNDS/CREDITS DONE ON SITE - Eftpos and Cheque

PROCESS FOR CREDIT CARD REFUNDS - DONE @ JJ LANSVALE :-

( NOTE
DONT DO UNLESS APPROVED BY SALES PERSON , DONT DO WHEN IN TRAINING ) 

IF ACCOUNTS PROCESSED THE  CARD SALE VIA WEB PORTAL, THEN WE DO CREDIT VIA WEB PORTAL,
If customer has bought part back , then email admin@ the details and they will action in next working day  ,
We can sign on customers invoice copy to agree that we will process credit in next day if customer wants verification. Remember to add notes to invoice history  

IF WE PROCESSED SALE ON EFTPOS MACHINE @ JJ, THEN WE DO CREDIT ON EFTPOS MACHINE @ JJ 
We use this method so we dont get mixed up between  accounts and counter staff 

If mixed sale
i.e deposit via card portal ( admin team did it ) and balance paid at counter then simply send to admin team to do it via portal 
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BEFORE YOU START A REFUND VIA EFTPOS MACHINE

IF SHIPPING INBOX
WE DONT DO CREDIT CARD REFUNDS MORE THAN $1000 -
FORWARD EMAIL TO ADMIN@ AND CC SALESMAN TO ADVISE THAT IT WILL HAVE TO BE A BANK TRANSFER

IF COUNTER REFUND 
EXPLAIN TO CUSTOMER OUR MACHINE HAS A LIMIT - WE DONT DO CREDIT CARD REFUNDS MORE THAN $1000 -
OFFER REFUND VIA CHEQUE/BANK TRANSFER 

CHEQUE - ADVISE THAT A CHEQUE THEY WILL NEED TO GO TO THE BANK AND MAY TAKE 2-5 BUSINESS DAYS TO CLEAR -

BANK TRANSFER - ADVISE THAT A BANK TRANSFER MAY TAKE UP TO 3 BUSINESS DAYS TO GET BACK INTO THEIR ACCOUNT 

-------------------------------
PRESS SILVER BUTTON TOP RIGHT -



PRESS 1 ON KEY PAD FOR TRANSACTION -


PRESS 3 ON KEYPAD FOR REFUND - 


ENTER THE AMOUNT TO REFUND -


ENTER PIN FOR MERCHANT PASSWORD THEN PRESS ENTER - 
(ASK MANAGER FOR PIN)


WAIT FOR MACHINE TO LOG IN THEN IT SHOULD SAY REFUND , MAKE SURE IT SAYS REFUND AND CHECK IF THE AMOUNT IS CORRECT !!!!



From here on, it is the same process as above, just follow the prompts.

 Note: Make sure when the receipt comes out from the EFT machine that it stats 'approved'

Staple MERCHANT COPY to a copy of our invoice or work order and place into the banking tray beside the register

Hand customer their refund customer copy

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FAQ 
Customer paid by apple watch and on receipt the number is different to his credit card number 
 

When customer pays by apple watch the receipt doesnt the last few digits of the actual Visa card. It is instead shows the last few digits of the Device Account Number. Whenever you add a payment card to Apple Pay, that combination of card and device (Apple Watch, iPhone or iPad) is given a unique Device Account Number.

Using this number instead of your actual card number forms part of Apple Pay's built-in security measures that help to protect your data during payment transactions.


So when doing this we ask customer for their card number and refund to that account 

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