Its import we all work together we all have a job to do
If you get query from accounts
Do something about these requests ,
they are trying to collect the money so we can get paid ,this pay is used for wages
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KPI- Unless noted otherwise is that you will ACTION the request within 24 hours
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Be clear with your communication response and your requests
WHO
WHAT
WHEN
WHERE
WHY
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Accounts generally needs to know whats going to happen , i.e “ ill sort it “ is not an acceptable response
------------------------------------------------------------------------------------------------------Accounts admin cant make “the business call “
i.e its lost in transit so do we still get them to pay or do we do a credit – that’s the salespersons call
if your not sure ask someone to help ,get it done /send sales manager an email ,happy to assist here
not happy to sort out your mess later cause you just didn’t do it /ignored it /wouldn’t finish it
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don’t just credit items because that’s the easy thing to do ,these are $$$
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To avoid issues ,action them when they occur ,don’t sweep them under the carpet or have the paperwork floating around on your desk
if someone’s says they have part to return to a RMA and do it properly ,add the notes so it will be credited/actioned properly
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The definition of a SALE is that we get paid ,its not a sale till we get the money
If its your sale you are responsible to get it sorted