MANAGING WORK ORDERS - OPERATIONS STAFF GUIDE UPDATED 06/10/2021

MANAGING WORK ORDERS - OPERATIONS STAFF GUIDE UPDATED 06/10/2021

WHY?
We do this so we don't miss any issues that needs action.

OPERATIONS STAFF will use the work order manager so they can view all orders as they are process thru the different production departments 

OPERATIONS STAFF can view and update with any delays and communicate these to the sales staff or shipping staff if required

WHEN?
This task should be done whenever you see a red resolution 

SETUP
The key is setting up pinnacle with the workorder manager - sort from delivery going first and work down the list. 

OPERATIONS MANAGER TO CHECK W/O MANAGER CHECK ALL STATIONS

-CHECK PICK PARTS/DESP , make sure dispatch is able to get all items out before cut off time / organize assistance if needed

-DISMANTLING , check w/o times are going to make cut off times if not advise sales person

-BROKER PARTS , dispatch will look after this

-RECO LIGHTS , confirm items are within correct cut off times

-PICK ENGINE / TRANS , check cut off times and current locations if needing assistance organize back up person 


W/O RESOLUTION

PARTS THAT ARE W/O AND HAVE RESOLUTION NOTES ADDED TO W/O MANAGER

-PARTS THAT ARE IN C/ BAY , dismantler will reso part in current delivery location

-DAMAGED PARTS , operations manager to add images of damage and inform sales person 

-COPY N PAST NOTES AND RESO W/O , part going to be late copy n past chat to w/o


W/O PARTS THAT HAVE ISSUES

-INFORM SALES PERSON , part not going to make delivery cut off , part is damaged

-PLACE IN SALES TO SORT VIEW

-PART IS DAMAGED , take image and upload to pinnacle , inform sales person as they may still be able to sell


MISSING PARTS

-MISSING PARTS THAT DISPATCH OR PICK PART PERSON COULD NOT LOCATE
These are placed in dismantling view , operations manager to action these asap so that sales person has time to locate alternate part or advise customer that we are not able to supply incase customer is coming into store to pick up

-CAN NOT LOCATE MISSING PART

Inform sales person part is missing , resolution w/o with name and date reason as a tip just copy n past notes when chatting sales person , RESO part so that no one else will sell (name date reason)


BROKERED PARTS
Brokered parts are the ones with B status
Once it arrives at JJ's Shipping staff will assign it to dispatchwhite (THIS MEANS THE PART IS HERE ON SITE) 
These brokered items might need to be strapped to a pallet 

RESOLUTION FROM OPERATIONS TO THE SHIPPING STAFF

WHEN OPERATIONS PUTTING PART FROM OFF A VEHICLE IN DISPATCH AREA MARK WHERE YOU HAVE PUT THE PART 
  1. C/B - This only means that the part is now in courier bay.
  2. PICKUP - This only means that the part is now in PICKUP bay.
  3. TNT - This only means that the part is now in TNT bay.
  4. PEDRO - This only means that its already picked from shelves and ready for dispatch and staff have put the part in Sam Pedro bay.
  5. ON RECO BENCH - This means the part was put in that area to have the part ready for reco process.
  6. AUS POST - This only means that the part is now in AUSPOST bay. 

VIDEO INSTRUCTION ON HOW TO CLEAR RESOLTION NOTES IN WORK ORDER MANAGER



What to do when the RESOLITION is highlighted in red?

      This only there might be an issue that needs to action. Check the message in the resolution and action as required as outlined in the process guide above.