PAYMENT DISCREPANCIES TO CLEAR 2021
REQUIRES ACCESS TO
PINNACLE and BANKING MASTERFILE
There are cases when customers would overpay or short pay rounding off the amounts. No need to create a banking issue ticket. We can just make adjustments for these instead of collecting/refunding money to the customer. Threshold is less than $5.
For the example below, the customer short paid $1
Allocate the payment first til you have the difference left
Click on ADJUSTMENT - adjustment type is CREDIT/DEBIT - enter AMOUNT - REFERENCE just leave blank - SAVE
Use CREDIT for SHORT PAYMENT
Use REFUND for OVERPAYMENT
Click on OK once message appears
Then you may allocate to clear
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