This task is to clear old unallocated amounts from a customer's account

When we receive ticket 

e.g.

The amount shall appear in the Xero dashboard as a debit, and the 5xxxx numbers are the cheque numbers

e.g

We will be clearing the debit in Xero and the unallocated amount in Pinnacle. 

1.  Open the account in Pinnacle Payment Screen

See below that we have the credit amount in there left unallocated that is the same as the debit in Xero with the same cheque number indicated in the ticket above

2.  In Xero, enter:

            WHO: customer's name

            WHAT: Trade Debtors Clearing

            WHY: (use format) REFUND FOR CR ## or if overpayment REFUND FOR OVERPAYMENT

      Then click OK button to reconcile

3.  In Pinnacle, click on the REFUND button, enter the amount we are refunding and select BANK TRANSFER then click on SAVE

Do for all that is included on the ticket