PHONE SALES -DAY 3 GUIDE
ITS ASSUMED WE
--KNOW THE STEPS FROM DAY 1 GUIDE
--ASSEMBLIES DOCUMENT
----------------------------------------------------------------------------------------------------------------------------------------------
When looking up customer we enter in customer details so we can check customer history
------------------------------------------------------------------------------------------------------------------------------------------------
--Be confident in your tone ,customers want to deal with people who know what they are talking about
--Build your customer base ,be friendly and happy to answer the call
BROKERING GUIDES/TIPS
Consider other suppliers stock as our own
we dont invest time in finding/brokering until we have a sale
COST PRICE -Factors to consider
freight costs to get it to customer
can i get it cheaper -how many are available on the system
SALES PRICE
Risk -long distance freight damage and issues
Customer service -I am completing an order so the buyer wont have to go anywhere else
The sale -im not so busy so getting his deal done today and im making some $$$
Consider it as if You are running your own private sales company within JJ ,what would you do ,your margin is 15% of the cost/sell split
NOT
Oh i have to get one in it will be 2 days and hopefully its ok
YES
Ok no problems ,one of those is .... ,once you have sale commitment
we will have it ready .... ,this is freish stock and they are hard to get
--KNOW THE STEPS FROM DAY 1 GUIDE
--ASSEMBLIES DOCUMENT
----------------------------------------------------------------------------------------------------------------------------------------------
When looking up customer we enter in customer details so we can check customer history
------------------------------------------------------------------------------------------------------------------------------------------------
--Be confident in your tone ,customers want to deal with people who know what they are talking about
--Build your customer base ,be friendly and happy to answer the call
ASK FOR THE SALE BEFORE YOU GIVE THE PRICE ,THIS MEANS
YEP GOT ONE ,WHEN DO YOU NEED IT
YEP WE WILL HAVE ONE ,DO YOU WANT IT TODAY OR TOMMORROW
YEP GOT ONE ,WHAT THE ORDER NUMBER
YEP GOT ONE ,HOW MUCH HAVE INSURANCE COMPANY ALLOWED YOU
YEP GOT ONE WHAT DO YOU NEED TO PAY
-------------------------------------------------------------------------------------------------------------------------------BROKERING GUIDES/TIPS
Consider other suppliers stock as our own
we dont invest time in finding/brokering until we have a sale
COST PRICE -Factors to consider
freight costs to get it to customer
can i get it cheaper -how many are available on the system
SALES PRICE
Risk -long distance freight damage and issues
Customer service -I am completing an order so the buyer wont have to go anywhere else
The sale -im not so busy so getting his deal done today and im making some $$$
Consider it as if You are running your own private sales company within JJ ,what would you do ,your margin is 15% of the cost/sell split
NOT
Oh i have to get one in it will be 2 days and hopefully its ok
YES
Ok no problems ,one of those is .... ,once you have sale commitment
we will have it ready .... ,this is freish stock and they are hard to get
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