PURPOSE
We want to check if items that we have marked for return are being returned on time ,this reduces issues with suppliers not accepting returns back and keeps the bays clear and clean

PROCESS SUMMERY

PRINT OUT RTS STOCK TAKE FORM 

items that have been in bays more than 5 working days ,add the details onto the form and email this form to admin@jjautoparts.co.au so they can remind supplier to pick up

ALL ITEMS IN THE RTS BAY SHOULD HAVE A TAG- IF NOT THEN ACTION / PUT IN SALES TO SORT

ALL ITEMS SHOULD HAVE A CREDIT PURCHASE ORDER (CPO) UNLESS THEY ARE NEW (ROUGHLY 1 DAY OLD)

TIP: CHECK THE RED BOX FOR ACM PARTS CPO PAPERS.

AT SAME TIME TIDY UP THE RTS BAYS 

Once All Done File RTS Form 

Make Sure RTS Whiteboard is up to date 

------------------------------------------------------------------------------------------------------------------------------
WHEN WE ARE DOING THIS TASKS WE WILL HAVE VARIOUS OTHER SCENARIO'S 

Part, but no paperwork:

- Go to pinnacle press F7, put in the P.O number and press search

- The po will appear on screen, go to the history log and find the ‘PO CREDIT’

- Reprint this credit purchase order and put into correct folder. (F7 – PO CREDIT NUMBER – SEARCH)

It should look like this:

If still cant paperwork note this on form which is sent to admin and put part tin RTS Crates

----------------------------------------------------------------------------------------------------------------------------

HAVE PART AND PAPERWORK

If part should have been shipped back to supplier then take part and paperwork to dispatch staff so part can be shipped ASAP

If part is marked as supplier to pick up then just note on form ,admin staff will remind supplier that par tis here for return

-----------------------------------------------------------------------------------------------------------------------------

GUIDE FOR SUPPORT FOLLOWING UP WITH SUPPLIERS TO CLEAR ITEMS OUT 

1.be aware of suppliers contact method this is shown on preferred suppliers doc 

LINK TO DOC

Look at origional p.o -press F7 from pinnacle 

from this find the REPLACEMENT P.O - This will show details of the return -who does what when and where

go to that P.O, note details of part type ,suppliers invoice number , whom is jj salesperson and whom is supplier contact

If supplier is chat type supplier ,then note that persons name and chat them

Hi

can you arrange to have goods picked up for return ASAP ,

your invoice xxxx

Thanks

------------------------------------------------------------------------------

NOTE  details of this in history log for RETURN CREDIT PURCHASE ORDER

i.e sent chat to xx for pick up ( no need to show your name/date as system will do this )

-------------------------------------------------------------------------

If no reply for 24 hours then send follow up chat

Hi

im just following up re request to have credited parts picked up

please pick up asap so we can clear out

thanks

---------------------------------------------------------------------------------

IF CUSTOMER IS PHONE CALL TYPE CUSTOMER i.e non pinnacle then its same process but with a call

=====================================================================

FAQ

Suppler says ,i didnt know that these were being returned ?

mm ok , on my paperwork it says that xxx had spoken to xx as regards this ?

-----------------------------------------------------------------------------------------