SHIPPING DEPARTMENT TEST FOR NEW STAFF

W/O MANAGER

Explain the different departments on the work order manager

How do shipping staff sort view on the w/o manager

(i.e using arrows to sort columns)

What are the parts status on work order manager ,what do they mean ?

What do the colors on the work order manager mean ?

If goods are sent direct whom completes the work order manager to invoice process

What is the resolution area on the work order manager there for ? who puts information here ?

How do we add information ?

Either sales staff,operations or shipping staff add information ,its like a unique stick on post it note that is added to the order

SHIPPING STAFF

How do shipping staff prioritize their work load

What if shipping staff cant find an item what do they do ?

What quality checks do shipping staff do when picking a part

What are the general part presentation guides we have for parts we send out

i.e wont get dirty hands to pick them up

Explain the different bays in the shipping area ?

What is the process when engines or trans  are sold

What is the process when part that has to be dismantled is sold  , from time its sold by sales to when its shipped

SALES

How to sales staff know when a work order has been started to be action ed by the shipping staff

What do sales staff do when following up late deliveries for sam pedro couriers

What do sales staff do when following up late deliveries for IPEC  

How do sales staff know which carrier to select when sending goods to regional areas

How do sales staff add special instructions to workorder manager for shipping staff to read ?

How do sales staff add special instructions to workorder manager for operations/dismantling  staff to read ?

How do sales staff know carrier cut off times ?

see doc and w/o manager shows