1. Check if we have another one available.
(see seperate gudie re ebay alternate items ,basically if its a non painted part we can switch without issue
if we do have alternate but its different color or slightly different then advise online sales team (send email to ebay @ ) and they will check this with customer
online support team will advise you back usually within 24 hours of outcome ,keep a note of this issue and if you dont hear from online support team then send follow up email
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2. If we don't have another one available,
see if you can broker an item to compelte the order
if we lose up to $50 per order (including freight then its ok to broker else where ,if higher check with sales manager
if brokered item is slightly different advise online support team of details and they will advise customer
NOTE: we won’t broker any parts at all unless value is
more than $200
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if we dont have another and cant brokere another item ,put item in resolutions and advise online team (send email to ebay @ ) of the details and how we cant supply
online support team will contact customer and accoutns to arrange credit etc
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IF PART IS DAMAGED (i.e more dmaged than described in advert) AND WE NOTICE THIS BEFORE SHIPPING --we follow same guide as above
--the only slight difference would be we may try to sell the damaegd item at reduced price
in this case arrange to have image taken of item showing damage,add this image to pinnacle and email it to ebay online support team
--advise them of issue and possible advise them of recomendation as to how much to discount the item