ZENDESK VOICE AND TICKETS

ZENDESK VOICE AND TICKETS

ZENDESK VOICE TICKET FLOW 

-Each zendesk call ( inbound and outbound) will automatically create a ticket ,

if the call is as regards an existing ticket then merge this ticket from the call  into the existing ticket and assign/update the ticket as required ,adding the required notes as required 


-If completed call is completed matter after call and has nothing to do with existing ticket ,then ok to close this ticket 


-If call is the start of an issue then mark as open ticket and add notes/assign as required 
 

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