ZENDESK VOICE AND TICKETS
ZENDESK VOICE TICKET FLOW
-Each zendesk call ( inbound and outbound) will automatically create a ticket ,
if the call is as regards an existing ticket then merge this ticket from the call into the existing ticket and assign/update the ticket as required ,adding the required notes as required
-If completed call is completed matter after call and has nothing to do with existing ticket ,then ok to close this ticket
-If call is the start of an issue then mark as open ticket and add notes/assign as required