REQUIRES ACCESS TO 

PINNACLE and BANKING MASTERFILE - ask for log in credentials from your manager

SET UP - ONE SCREEN FOR PINNACLE and ONE SCREEN FOR BANKING MASTERFILE

TO BE DONE AFTER ENTERING IN MASTERFILE TASK IS DONE SO THIS TASK CAN BE DONE SMOOTHLY 

USE F5 in PINNACLE to search for WO/INV number

Open PINNACLE - ACCOUNTING - PAYMENTS

Go through the list one by one by using customer name upon searching and look for the matching invoice that you have in the banking masterfile

Click on RECEIVE PAYMENT - SELECT BANK TRANSFER - ENTER AMOUNT FROM MASTERFILE - CLICK OK

Highlight both invoice and payment then click allocate 

Make sure the amount is matching then click OK

Highlight the entry as green as a marker you are done

Do the same for everything in the list and make sure total amount in masterfile matches the amount in Pinnacle s11 totals

If a workorder hasnt been converted to an invoice, follow UNALLOCATED PAYMENTS guide

If there are discrepancies with payments (amounts not matching, credited etc), follow BANKING ISSUES guide

If the entry is for a refund, follow HOW TO DO REFUNDS IN PINNACLE guide

If there’s no workorder, invoice number or customer name in it, follow the UNKNOWN BANK TRANSFER process