EFTPOS - PAYMENT ALLOCATION 2021
REQUIRES ACCESS TO
PINNACLE and BANKING MASTERFILE - ask for log in credentials from your manager
SET UP - ONE SCREEN FOR PINNACLE and ONE SCREEN FOR BANKING MASTERFILE
TO BE DONE AFTER ENTERING IN MASTERFILE TASK IS DONE AND TOTALS ARE MATCHING THE BANKING LIST SO THIS TASK CAN BE DONE SMOOTHLY
USE F5 in PINNACLE to search for WO/INV number
Open PINNACLE - ACCOUNTING - PAYMENTS
Go through the list one by one by using customer name upon searching and look for the matching invoice that you have in the banking masterfile
Click on RECEIVE PAYMENT - SELECT CREDIT CARD - ENTER AMOUNT FROM MASTERFILE & CARD NO (LEAVE CARD TYPE AS AMEX) - CLICK OK
Highlight both invoice and payment then click allocate
Make sure the amount is matching then click OK
Highlight the entry as green as a marker you are done
Do the same for everything in the list
If a workorder hasnt been converted to an invoice, follow UNALLOCATED PAYMENTS guide
If there are discrepancies with payments (amounts not matching, credited etc), follow BANKING ISSUES guide
If the entry is for a refund, follow HOW TO DO REFUNDS IN PINNACLE guide
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