Open Banking-Credit cards Master file

Go to Pinnacle – Accounting – Payments

Type Customer Name in customer name box then press enter

 

The Payments and Credits of customer will appear

Enter the Payments of the customer

Click Receive Payment tab on the top

 

Select Credit Card on the Type Button

                 

Type the amount (from the master file)        

Type the Card Number (from the master file) click OK

Allocate the payments now

 

NOTE: Make sure that the invoice number and amount of costumer matched the master file before allocating the payments

 

Ø  S11 NIL BALANCES and UNCONFIRMED invoices number should not be allocated because they don’t have invoice number, only be received payment and put Unallocated Payments (date and time) to Comment column and highlight it in yellow.

Ø  Only payments that has invoice number should be ALLOCATED

    Click the invoice number from the BILLS & REFUND column from the top then click the payment from PAYMENTS & CREDIT column below

 

Example:

 

NOTE:  MAKE SURE THAT INVOICE NUMBER and PRICE are CORRECT BEFORE ALLOCATING THE PAYMENTS 

Click ALLOCATE PAYMENT tab from the top ( the price you enter will appear

automatically in a dialog box) click OK if the price is matched

REFUNDED Payment (if the price is negative it is automatically refund)

 

 

REFUND payment is automatically entered in Payments & Credits tab in pinnacle

Note:  No need to RECEIVED PAYMENTS because it is not payment it is a refund just need to be refunded. Except if the customer purchase an item and they already paid it and want to refund it. That's the time we Received the Payments first and do a pinnacle refund. 

 

REFUND PAYMENT is also unallocated

 

Click the tab

 

 

Click the Refund Button from the top

 

 

 The screen pops up like the image shown below

 

The refund payment appear automatically

Click the REFUND column and type the amount to be refund

 

 

Type : Credit Card

Amount: Amount to be refunded

Card Number: Credit Card# from the master file

Click Save

 

All payments are received and allocated

Move the Unallocated Payments or Unconfirmed to Unallocated Tab and the S11 Nil Balances to S11 Report

For Nil Balances one move it to S11 report Nil Balances tab to be able to see it by the Ebayteam and they are the one who can complete it in pinnacle

NOTE:

Ø  If paying a costumer payments for a month which is noted on statement, must equal all invoices for that month

 

Ø  If not matching must request a remittance from costumer

 

 

Ø  If the remittance does not match, do not allocate it and create a ticket in Zendesk JJ Account for Banking issue and send it to Manager

 

Ø  If the customer name cannot be found in pinnacle payments – Select the show hidden entries and the complex search

If there is a problem with Banking - example cannot allocate / short paid invoice / missed invoice in paying

1.     Create a ticket on Zendesk
2.     Identify issue / problem
3.     List the likely reason
4.     What action has been done to date
5.     What action do you require Manager to do

 

 

This dialog box will appear

 

-          SITE: JJ Auto Parts

-          DATE: Type the date you enter the payments

-          Click OK

Go to 2^nd to the last page and check if the total is matched from the total of the master file

 

Payments total summary

 

Check if the total is correct and match to the spread sheet

 

 

Save Banking Master file

 
*If banking reports does not match, create a ticket and send to shipping@jjautoparts.com.au so they can check and CC manager.  If there's no reply after 4hrs, escalate ticket to the sales manager.

*After completing reports, save scanned file in Dropbox > Banking > Completed Banking