EBAY OFFERS - NO NOTIFICATION IN ZENDESK
There will be instances where in we
will not receive notifications or e-mail for OFFERS / COUNTER OFFERS.
To check these offers, you may click on this hyperlink: EBAY OFFERS - NO NOTIFICATION IN ZENDESK
Once you're at the website, please look for ITEMS THAT ARE HIGHLIGHTED IN GREEN, click on MORE ACTIONS and choose RESPOND TO OFFERS.
You may respond to OFFERS / COUNTEROFFERS AS NORMAL.
Since there is no ticket created for this offer, we have to make one.
Take note of the URL of the offer.
In Zendesk, Click on ADD TICKET.
Fill-out the ticket as follows:
REQUESTER: <Your name>
ASSIGNEE: Offers/Sold/<Your name>
SUBJECT: EBAY OFFER - NO NOTIFICATION
DESCRIPTION: URL of the OFFER PAGE
ACTION DONE: (Accepted Offer, Counter offer <amount>)
Close the ticket as Solved and Move to the next offer.
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