MANUALLY ASSIGNING NEW TICKETS IN ZENDESK - ONLINE SALES GUIDE

• Related Articles

• MANAGE SALES@ INBOX

  MANAGE SALES@ INBOX We receive different types of messages in the sales@ inbox  its the role of the person who does that task to efficiently and accurately action/distribute these messages  GUIDE SET UP Need access to  sales @ outlook  ...

• ZENDESK IC TEAM - ASSIGNING FRESH TICKETS (Updated 13/05/16)

  WATCH THE VIDEO HERE STEPS WHEN ASSIGNING FRESH TICKETS  SUBJECT LINE - P1 OR P2 -Brief overview - 3-5 words  INTERNAL NOTE - If required , i.e tips for the next person  DUE DATE - when do you expect this to be done by ( helps to make sure we aren't ...

• ZENDESK ADMIN TEAM INTRODUCTION - updated 06/07/2016

  ZENDESK ADMIN TEAM  INTRODUCTION Why zendesk ?  keeps the messages actions in one central sport  we dont get mixed up as tasks are passed between team members  ------------------------------------------------------------------------------------------ ...

• MANAGING THE UNASSIGNED AND UN ALLOCATED TICKETS FOR ZENDESK ACCOUNT

  Assign to the correct catagory , Link to table and guide how to action allocate the different new tickets in admin zendesk unallocated   FAQ WHAT IF I AM UNSURE WHOM TO ASSIGN TO ? Assign to your manager and send them email copy i.e i have assigned ...

• ZENDESK -GUIDE FOR USE JJ SALES/INVENTORY

  RESPONDING TO MESSAGES FROM OTHER AGENTS 1. Write your answer in the message box -select internal note 2. Allocate Ticket to the person whom sent to you 3. Submit as OPEN. Do not send as pending or closed they might not see your note in the ticket.   ...