ZENDESK IC TEAM - ASSIGNING FRESH TICKETS (Updated 13/05/16)
WATCH THE VIDEO HERE
STEPS WHEN ASSIGNING FRESH TICKETS
SUBJECT LINE - P1 OR P2 -Brief overview - 3-5 words
INTERNAL NOTE - If required , i.e tips for the next person
DUE DATE - when do you expect this to be done by ( helps to make sure we aren't overdue )
FAQ
What does the due date mean ?
this is your estimate on when this ticket should be done ,its important we get this right so we can define if we are behind or on track
so unless you set the expectation then agents dont know whats expected
ASSIGN TO THEM -
FAQ
What does the due date mean ?
this is your estimate on when this ticket should be done ,its important we get this right so we can define if we are behind or on track
so unless you set the expectation then agents dont know whats expected
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