HOW TO CLOSE THE EBAY UNPAID CASE

HOW TO CLOSE THE EBAY UNPAID CASE

1. Go to eBay sold view and look for the 13 days and older sales marked with Unpaid item case opened in red like the one below. 





2. Click on the Request Final Value Fee Credit on the far right.





3. Put a tick on the left side of that item then click Continue.



4. Once you see message saying 1 Final Value Fee Credit was successfully filed, click on Sold again on the right to go back to Sold view page.




5. Once you see the green check under the Total price, you can now archive that sale record by clicking on the drop down menu on the right and select Archive. 






6. Move to the next item marked as unpaid item case opened but only do this for sales older than 13 days.





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FAQs



Customer contacted us advising that he already paid the item on pick up or bank deposit and wants us to remove the unpaid item strike, how would we do that?
 
You will need to contact eBay customer support for them to remove the unpaid item strike from customer's account.
  1. Take note of the item number and customer's number
  2. Log in to eBay.com.au
  3. Click on Customer Support on the upper right hand
  4. Click on Contact eBay tab
  5. Select a related topic like Selling > Buyer didn't pay (unpaid item)
  6. Click on Call Us and it will show you the phone number and one-time passcode
  7. Dial those numbers to reach eBay customer support and provide the item number and customer's eBay ID and ask them to remove the unpaid item strike from customer's account.


What to do if customer promised to pay the item on specific date but it already exceeded to that date given and the item is still unpaid?

Check history in Zendesk to see if there is any new advise from customer. If there is none then open an unpaid item case for that item.

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