FOLLOW UP ON CARS NOT ARRIVED

FOLLOW UP ON CARS NOT ARRIVED

WHY?
this task is the process of following up with carriers ( tow truck drivers ) to give them reminders to pick up cars so we receive stock quicker ,
dont lose cars and avoid storage fees 

SCHEDULE
Do Fridays anytime or last day of work week

SET UP 
Have UNINVENTORIED VEHICLES and VEHICLES NOT ARRIVED tabs in Pinnacle
Inventory > Control Centre > Vehicles Not Arrived
Inventory > Control Centre > Uninventoried Vehicles 

Have access to TOWING CARRIER TABLE
Have full access to buyer@ inbox

Remember keep notes of all actions taken in the MVR doc in the towing table in pinnacle 
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STEP 1
On the list of uninventoried vehicles, check those ones that doesnt show ARRIVAL DATE and shows PAST EXPECTED ARRIVAL DATE

STEP 2
Send message to courier
To check which courier to send the message to, check PURCHASED FROM field and check which courier it is assigned to in the Towing Carrier Table.

SAMPLE EMAIL:
 
Hi,

Here is a list of overdue cars.


Please provide ETA.

Thank you

NOTES:
Make a list of all the cars you are following up first so you can send/call at one go
If TOW COMMENT box says OFFSITE, it means it's been referred to Ned Kelly
Send emails from BUYER@ inbox
If a car is beyond 2 weeks overdue and they are unable to provide ETA, create a ticket and follow up every day until its sorted
If a car is beyond 3 weeks overdue and towing just keeps getting pushed, CC Matthew on email

STEP 3

A. IF NO CONTACT MADE YET
Note steps/actions/details on TOW COMMENTS box with name/date
5/2 NAME follow up with ned kelly transport via email

B. IF WE HAVE CONTACTED ALREADY
Create a ticket to make a follow up call to courier regarding ETA and to check for issues

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FAQ

What to do when I get pop up that says "Did the MVR arrive today?"

Click "No"

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What to do if the auction site representative called asking about the car that hasn't been picked up yet?
      Check with towing company why the car hasn't been picked up yet and ask them when are they going to pick up.
      Then once you have the details call back the auction site representative provide the info you got from towing company.

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What if i get pop up message as per below ? 
answer - bypass and proceed as normal 







What if towing company says car has been delivered but not showing in Pinnacle?
Send email to operations@ and advise them that towing company has said that this car is already there and to double check
If not then then operations should email buyer@ back to say – no car isn’t there please ask towing company again
If in fact arrived operation@ - marks as arrived
We note the above in car comments ( in same area we note when we follow up with Ned Kelly)

What if towing company delivered to us an incorrect vehicle?