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CREDIT AND RMA REASONS TABLE
LINK TO GUIDE BRAD 07/11/2022
RMA GUIDE FOR ACCOUNTS
When customer informs sales they they want to return a part , then the sales staff will do a RMA ( RETURN MERCHANDISE AUTHORIZATION ) this triggers to sales staff to arrange a courier to pick up the goods for return when goods are returned the ...
RMA TRAINING PROCESS
LINK TO GUIDE BRAD 11/12/2023
RMA DAILY GUIDE FOR SHIPPING STAFF ARRANGING RETURNS
Support staff to do bookings for TNT & Axiom LINK TO GUIDE FOR SUPPORT STAFF ------------------------------------------------------------------------------------------------------- RMA (RETURN MERCHANDISE AUTHORIZATION) is the process of arranging ...
WHAT TO DO WITH RMA IF CUSTOMER NO LONGER REQUIRE THE PART
If customer advise they just no longer required or car is total lost or written off, check the note in customer's account in Pinnacle (F3) first. See if there is a note "WONT PAY FOR FREIGHT EVEN IF THEIR FAULT" and if there is just continue creating ...