RMA DAILY GUIDE FOR SHIPPING STAFF ARRANGING RETURNS

RMA DAILY GUIDE FOR SHIPPING STAFF ARRANGING RETURNS

Support staff to do bookings for TNT & Axiom



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RMA (RETURN MERCHANDISE AUTHORIZATION) is the process of arranging carries to pick up returned goods 

it is a fact we will have come returns so our goal is to do these as efficiently as possible and with as little as possible inconvenience to customer 



IF RMA – SAM PEDRO (@ 05/2019 JJ SHIPPING STAFF DO THIS ) 

HOW TO BOOK RMA –

Go to the Returns Authorisation Tab, and sort by contact so A is at the top, Z is at the bottom.


Start from the top and work your way down with contact starting with AAA SAM PEDRO READY

in the contact field write "BOOKED SAM PEDRO WITH THE DATE ITEM WAS BOOKED


In the the notes repeat this and save RMA


Print RMA and put underneath the RMA run sheet your about to fill out

We have seperate run sheet for Sam Pedro RMA, write RMA on top of sheet  

fill in on run sheet ,

Your initials

RMA number 

customer name 

suburb 

goods being returned 

HOW TO REBOOK RMA –re-write on RMA run sheet  

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IF RMA – ALAN CAMBY - @ JAN 2018 SHIPPING  STAFF DO THIS

Same process as Sam Pedro, 
NOTE - USE SAME RUN SHEET FOR CAMBY, DOES NOT USE SEPARATE RUN SHEET

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IF RMA – LIDSDALE BLUE MOUNTAINS --- @ JAN 2018 SHIPPING  STAFF DO THIS 

Use the same courier to pick up, IE. just ring Lidsdale and book
Contact Number - 0408 817 371 (CURRENT 05/2019)

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IF RMA – FREIGHT X /--- @ JAN 2018 SHIPPING  STAFF DO THIS 

      Use the same courier to pick up. IE. just ring Freight X and book
Contact Number - (02) 4285 5522 (CURRENT 05/2019)

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WHEN ITEMS COME BACK –WHAT HAPPENS? 

the driver will bring the item back with our invoice attached

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