LOVELY VIEWS ( ZENDESK ) Guides foe setting up

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• ZENDESK -How to refresh view

  Simply press refresh icon as shown below this will show fresh changes that have happened since you opened zendesk session

• MANUALLY ASSIGNING NEW TICKETS IN ZENDESK - ONLINE SALES GUIDE

  GUIDE

• ZENDESK ACCOUNTS MANAGERS VIEWS -UPDATED 22/10

  TEAM VIEWS SHOWING For your team you should have their views showing on you opening page  this allows you to efficiently manage  -Have all tickets got a priority and due date  -are the tickets in correct priority order , team member should be  1. ...

• ZENDESK RESPONDING TO INQURIES GUIDE

  VIDEO INSTRUCTION Remember when responding to the messages if you dont select the internal note option then message will be seen by buyer (which is usually not ideal ) INTERNAL NOTE - Message will receive ONLY by JJ staff that has Zendesk account who ...

• WORKORDER MANAGER VIEWS

  WORK ORDER MANGER VIEW SORT COLUMNS W/O STATUS -Have the completed at the top so can clear out Delivery Date Order number -so orders together