ZENDESK ACCOUNTS MANAGERS VIEWS -UPDATED 22/10

TEAM VIEWS SHOWING 

For your team you should have their views showing on you opening page 

this allows you to efficiently manage 

-Have all tickets got a priority and due date 

-are the tickets in correct priority order , team member should be 

1. assigning due date and priority to tickets ,

2.then working thru the tickets from top down 

3. take a break after a set period ,-allocate fresh tickets with due dates and priority , check emails , then start process again 

-Are we on track with tickets ? if not its managers job to take action as regards this 

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All tickets solved in the past 24 hours 

this view allows manager to quickly check teams output , are we getting things done 

team member should have put what they did as last step before closing ticket so manager knows what final action was 

as a guide usually managers check this once per day 

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