VIDEO 1
INTRO FIRST IMPRESSIONS AND HOW ARE YOU , GET TO THE POINT,DON’T SAY SORRY ,TRANSFERRING CALLS ,THE NAME GAME ,PLEASE HOLD, HANG ON,
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VIDEO 2
ARE YOU THERE ? , NO ANSWER, NO IS A NO NO, CRUNCH WORDS ,EXPECT RESULTS ,SIGNING OFF
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VIDEO 3
ATTENTION ,THE NUMBERS GAME ,HANGING OR, BYPASSING THE GATEKEEPER ,ANSWERING A COLLEAGUES PHONE , AREA CODE
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VIDEO 4
FEEDBACK , COLD CALLING , FOCUS ON THE RESULT ,CALMING AN ANGRY CUSTOMER ,NO JARGON ,MIMIC THE CALLER ,THE MAGIC PHRASE
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