CANNOT PAY FOR THE ITEM DUE TO POSTAGE NOT SPECIFIED
Customers won't be able to pay for the item they purchased on eBay until we send them the invoice. If you receive a message about that from customer even though you already sent the invoice, customer might have tried paying for the item before you were able to send it.
1. Go to sold view item and look for the item he purchased then on the far right hand click on the drop down menu and select Send Revised Invoice.
2. Make sure that all the details including postage are all correct before clicking on the Send button.
3. Send a message to customer advising that you just resent the invoice that includes postage.
4. Move all the copy of the messages you sent to eBay file folder.Hi,We just resent the invoice that includes the postage cost. You should receive an email about that but if not you can just go to your eBay purchase history and do the checkout from there.Thanks,(YOUR NAME)JJ AUTO PARTS
Related Articles
SALES - SENDING / AWAITING BANK TRANSFER OR PAYMENT - ACCOUNTS RECIEVABLE
SALES LINK TO GUIDE ADMIN LINK TO GUIDE BRAD 29/06/2022CHECK AWAITING PAYMENT INVOICES- GUIDE FOR ADMIN FOR SUPPLIERS
We will check thru invoices awaiting payment to avoid errors and double ups SET UP sort suppliers in name order THINGS TO UPDATE /CHECK FOR All suppliers should have time guide in their name i.e 7 d or 30d , -if not update contact ...CUSTOMER ADVISED THEY ALREADY PAID AND GOT THE ITEM BUT EBAY STILL ASKING FOR PAYMENT
Customer sometimes purchase items on eBay and call our sales office to pay for it. Sales staff at the store sometimes doesn't know that customer purchase the part on eBay so they will process there sale over the phone instead. 1. Do a normal part ...EBAY POSTAGE COST GUIDE - NOV 2018
From the eBay ads that were posted in mid month of Nov 2018 we have updated our Pinnacle templates. This affects or changes the freight costs that will show on our eBay listings. WHAT'S NEW? Freight cost is now built-in to the eBay where customer ...PAYPAL PAYMENT FOR NON EBAY SOLD ITEM
NOTE: The video instruction below is only for NON EBAY SOLD ITEM If you are working on payment for eBay sold items, please refer to THIS GUIDE VIDEO INSTRUCTION MESSAGE TEMPLATE TO SEND TO SALESPERSON Hi, Customer has successfully ...