HOW TO ACTIVATE A PHONE NUMBER IN ZENDESK
Zendesk phone number is required to be able for you to make and receive calls via Zendesk
Please note that activating a number is Zendesk will cost $3 per number per month
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VIDEO INSTRUCTION Remember when responding to the messages if you dont select the internal note option then message will be seen by buyer (which is usually not ideal ) INTERNAL NOTE - Message will receive ONLY by JJ staff that has Zendesk account who ...
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RESPONDING TO MESSAGES FROM OTHER AGENTS 1. Write your answer in the message box -select internal note 2. Allocate Ticket to the person whom sent to you 3. Submit as OPEN. Do not send as pending or closed they might not see your note in the ticket. ...