MANAGING THE UNASSIGNED AND UN ALLOCATED TICKETS FOR ZENDESK ACCOUNT XXXXXXXXXX

MANAGING THE UNASSIGNED AND UN ALLOCATED TICKETS FOR ZENDESK ACCOUNT XXXXXXXXXX

https://docs.google.com/document/d/1sJSKrrRCJbc5C2tsVmdE48HxUEoIolleC8dzZZpLENc/edit

Link to table and guide how to action allocate the different new tickets in admin zendesk unallocated

 
FAQ
WHAT IF I AM UNSURE WHOM TO ASSIGN TO ?

Assign to your manager and send them email copy
i.e i have assigned email from ... to you i wasn't sure which category/person to assign to ,please advise and/or please update guide for handling this type of email

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Assign to the correct catagory ,

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