Assign to your manager and send them email copy i.e i have assigned email from ... to you i wasn't sure which category/person to assign to ,please advise and/or please update guide for handling this type of email
ZENDESK ADMIN TEAM INTRODUCTION Why zendesk ? keeps the messages actions in one central sport we dont get mixed up as tasks are passed between team members ------------------------------------------------------------------------------------------ ...
You get a message from a supplier but you need to ask another person about this , for this to happen you need to create a new ticket in the subject line of the new ticket at the end note the first ticket number i.e sub 321 INVOICE 12345 SYDNEY ...
VIDEO INSTRUCTION Remember when responding to the messages if you dont select the internal note option then message will be seen by buyer (which is usually not ideal ) INTERNAL NOTE - Message will receive ONLY by JJ staff that has Zendesk account who ...
ZENDESK TICKET FLOW GUIDELINES TEAM- updated 27/4/17 If we are in a team that works with tickets the task or work that we are doing should be shown as a ticket, os we can assign time to that ticket , we need others in the teams to be aware of our ...