PART PURCHASED AND MARKED PAID ON EBAY IS NOT IN THE WORK ORDER

When you notice that the part is not in the work order in Pinnacle, it could have been sold already to a different customer or another work order has been created for that part. You will know that if there is no stock, tag and location number like the sample below.

WHAT TO DO?

1.  Go back to the first window of Pinnacle and click on Inventory then select Find MVR.

2. Get the stock number from eBay listing and type that in the Stock # box in the new window that popped up.

Untick the Hide Sold and Hide Crushed  then hit Search. Double click on the item that will show up below.

3. Go to Parts tab and type in the tag number or the part type that customer purchased on eBay. You will noticed that it says Sold under the Type column. Now double click on the item that appears to see the details.

4. The invoice for the sold part will show. Compare if the name on the is the same name with the name on the eBay record. If they are the same then that means JJ sales probably by mistake or maybe they had to invoice customer right away but forgot to advise eBay sales about it. In this case, you just have to cancel the work order and put in the comment "DUPLICATE, REFER TO INVOICE XXXXXX" then click Kill.

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