ZENDESK ADMIN TEAM INTRODUCTION Why zendesk ? keeps the messages actions in one central sport we dont get mixed up as tasks are passed between team members ------------------------------------------------------------------------------------------ ...
VIDEO INSTRUCTION Remember when responding to the messages if you dont select the internal note option then message will be seen by buyer (which is usually not ideal ) INTERNAL NOTE - Message will receive ONLY by JJ staff that has Zendesk account who ...
ZENDESK VOICE TICKET FLOW -Each zendesk call ( inbound and outbound) will automatically create a ticket , if the call is as regards an existing ticket then merge this ticket from the call into the existing ticket and assign/update the ticket as ...