Credits/RMA
CREDIT AND RMA REASONS TABLE
LINK TO GUIDE BRAD 07/11/2022
WHAT TO DO WITH RMA IF CUSTOMER NO LONGER REQUIRE THE PART
If customer advise they just no longer required or car is total lost or written off, check the note in customer's account in Pinnacle (F3) first. See if there is a note "WONT PAY FOR FREIGHT EVEN IF THEIR FAULT" and if there is just continue creating ...
HOW TO CANCEL RMA
VIDEO INSTRUCTION ---------------------------------------------------- FAQs
RMA DAILY GUIDE FOR SHIPPING STAFF ARRANGING RETURNS
Support staff to do bookings for TNT & Axiom LINK TO GUIDE FOR SUPPORT STAFF ------------------------------------------------------------------------------------------------------- RMA (RETURN MERCHANDISE AUTHORIZATION) is the process of arranging ...
RMA TRAINING PROCESS
LINK TO GUIDE BRAD 11/12/2023
CREDIT ENGINES -Where engine will be deleted
do normal credit as usual delete the engine from stock note what accessories (if any ) are required to be removed from engine i.e coil packs ,crank shaft etc ,put these details on tab on engine with stock number add engine to core sales google ...
CREDITS MECHANICAL ITEMS
CREDITS MECHANICAL ITEMS Doing credits with mechanical items requires experience , it is expected that staff doing these credits can also process the resolution at the same time We need to clearly understand why iem is being credited and to take ...
Issuing a Credit for a Brokered Item
LINK TO VIDEO BRAD 07/11/2023