Sales training
PARTS PRICING AND DISCOUNTING GUIDE FOR SALES
PARTS PRICING AND DISCOUNTING GUIDE FOR SALES LINK TO GUIDE
How to log a quote that's been verified
HOW TO LOG A QUOTE THATS BEEN VERIFIED & HOW TO SHOW IN QUOTE -------------------------------- QUOTES - As a default, we don't vin verify for all quotes (we do for orders through), although at times we would need to verify a part before we quote the ...
HOW TO FIND THE VIN USING REGO VIA CARFACTS AND PPSR
LINK TO GUIDE BRAD 30/08/23
SALES DAY 5 SALES GUIDES
CALL FLOW If customer calls and they have seen a stock number of item then often we still do the normal parts search flow YEAR , MODEL , PART TYPE , INTERCHANGE OPTION We do it this way as customer very often isnt aware of their being different ...
HOW TO CONVERT THE WORK ORDER OF FREIGHT INSURANCE TO INVOICE
This is the instruction on how to convert the work order of freight insurance to invoice after customer paid the Paypal invoice VIDEO INSTRUCTION ---------------------------------------- FAQ
SALES - SELLING AND ARRANGING PARTS INSTALLATION
Link to guide doc
SALES - SENDING / AWAITING BANK TRANSFER OR PAYMENT - ACCOUNTS RECIEVABLE
SALES LINK TO GUIDE ADMIN LINK TO GUIDE BRAD 29/06/2022
QUOTES - Doing a pinnacle zero value quote
LINK TO GUIDE DOC
SALES DAY 4 GUIDES
1 MAN -1 JOB If we get call and its another persons deal and they are available - transfer the call , otherwise things get mixed up POSSIBLE MESSAGE TO CUSTOMER “Its better for you ( the customer ) if I get the origional person to sort this .” We ...
REMOVE FROM READY TO INVOICE - How to fix - RTI
LINK TO GUIDE
COD COURIER SIGN OFF PROCESS FOR JJ SYDNEY - UPDATED 26/06/2019
Link to guide doc for this task
PHONE SKILLS TRAINING -COURSE 2
SALES CALLS Video 1 Intro,call preparation,bypassing the gatekeeper ,sourcing mobiles, grab their attention, qualify qualify view video 1 here ...
PHONE SKILLS TRAINING -COURSE 1
VIDEO 1 INTRO FIRST IMPRESSIONS AND HOW ARE YOU , GET TO THE POINT,DON’T SAY SORRY ,TRANSFERRING CALLS ,THE NAME GAME ,PLEASE HOLD, HANG ON, link to video 1 ------------------------------------------------------------------------------------- VIDEO ...
PHONE SALES -DAY 2 GUIDE - JJ SALES SYDNEY
IT IS ASSUMED YOU HAVE DONE SALES DAY 1 STEPS TO A SALE RETAIL-Broker- initially we wont broker ,FREIGHT -Customer pays for all as per guide and we arrange freight TRADE- Broker -we do (use online broker tips as a guide , FREIGHT -we arrange ,we ...