Staff Trainer should notify you by email that your calls have been reviewed KPI Is that you view these assessments within 1 working day ( 24 hours ) and once reviewed all advise trainer back by email i.e I have viewed all call assessments and ...
Manager Use Internet Explorer as this is what the program is designed around, and it makes it a lot easier. You must be working off a computer that is inside JJ Sydney network ------ SCORECARD - The group of questions that are reviewed QUALITY ...
STEPS/PROCESS IF USING DIMETRO CALL REVIEW FEATURES See video guide for this task Why do we do this task 2 reasons 1.We need to provide training and feedback to our sales staff so we can continually improve and react to changing process. 2.We also ...
How to make settings adjustments to NEC System note you will need logins to complete this task LINK TO SYSTEM TABLE SITE LOGIN 192.168.20.201 Note you can only login from computer that is on site @ JJ Note if you do this incorrectly this can ...
Sometimes will get this message to say computer is locked this is usually when computer has shut off after in activity to start computer select control/alt delete button off screen enter in password for that computer
Support staff should have access to the recordings as this is saved on to their computer before it sync to Google Drive account. If you are a trainer or manager and you want to listen to call recording, you can access this directly from the web. 1. ...
Step 1 Open Skype and sign in to your first account. Step 2 Click the Start menu button. Type "C:Program FilesSkypePhoneSkype.exe" /secondary (including the quotes) into the Search box and press Enter. If you installed Skype in a location other than ...
Sharing Google docs is just almost the same with process on sharing files from Dropbox. To do that, please follow the steps below. 1. Once you have successfully created or uploaded a file on Google drive, you can share it to anyone just by follow the ...
You can upload regular excel file to Google Drive just like what we do with Dropbox. But if you want the documents like word, spreadsheets, presentations, drawings and even PDF files to be converted to Google Docs, here is how to do it. 1. First, go ...