VIDEO INSTRUCTION Zendesk phone number is required to be able for you to make and receive calls via Zendesk Please note that activating a number is Zendesk will cost $3 per number per month ------------------ FAQs
We do this if the person who mainly do the chat is not online or on leave and someone need to take over. We only have 3 Zendesk chat account that we are paying in monthly subscription We don't want to add another license just to be used by one person ...
TEAM VIEWS SHOWING For your team you should have their views showing on you opening page this allows you to efficiently manage -Have all tickets got a priority and due date -are the tickets in correct priority order , team member should be 1. ...
Triggers are automated actions i.e if this happens ,then do this if email ticket is received with these words then allocate it automatically to the following person SEE THE VIDEO HOW TO SET UP TRIGGERS (note you have admin access to set this up )