Admin JJ SYD
JJ/PDS CHEQUE/AMEX/BLACKCARDS ACCOUNT XERO - BANK STATEMENT EOM TASK FEB 2016
SET UP Need access to ANZ account to do this tasks FOR BLACKCARDS and AMEX: Matt to send statements to be used in reconciling, hence skipping the process of checking it on the website This task is being done at the 25th/last working day of the ...
TRADE DEBTORS CLEARING - CLEAR BOUNCED CHQS -UPDATED FEB 2016
LINK TO THE VIDEO GUIDE IS HERE NOTE MAKE SURE TO PROCESS ANY BOUNCED CHQS FOR THAT MONTH FIRST !!!
PAYPAL PURCHASES ACCOUNT MANAGEMENT - JUNE 2021
We use Paypal account for purchases so we have better buyer protection and security When we make purchase from paypal account the funds are taken straight from CHEQUE/AMEX/PAYPAL or ANZ CC account The PAYPAL PURCHASING MANAGER forwards email ...
RE-ORDER REPORT PROCESS - WAREHOUSE CONSUMABLES - Updated November 2021
GUIDE
DAILY REPORTING - ACCOUNTS
Reporting - Daily Report ( This is performed at the end of the day - last task ) Create a New Email in Outlook and send an email with the following: 1/ ARE YOU ON TRACK WITH YOUR TASKS? (DAILY WEEKLY MONTHLY) IF ...
ASIC INVOICES TO BE PAID -UPDATED NOVEMBER 2015
These ASIC invoices are issued from the government and MUST be paid on time The government sends to our accountant and our accountant sends to us as a guide enter the planned date for 7 days prior to the actual due date ...
PAYPAL ACCOUNTS EXPLAINED (for accounts staff) - NOVEMBER 2015
We have 2 paypal accounts PAYPAL SELLING ACCOUNT - Ebay @ when we sell items online and via ebay we receive funds into this account , the funds from this account are transferred weekly to ANZ V2 Account on a tuesday and on a thursday the same ...
V2 PLUS DEPOSIT RECONCILIATION - FEB 2016
RECONCILING V2 ACCOUNT TO ADD VIDEO - MATT NOVEMBER 2015 Login to Xero (JJ Auto Parts file) --> Dashboard --> V2 Plus Deposit COMPARE BALANCES BETWEEN BANK STATEMENT AND XERO Download V2 Statement from ANZ online account or request from AP Manager ...
FOLLOW UP INVOICE / STATEMENT / CREDIT NOTE REQUESTS
FOLLOWING UP INVOICE / STATEMENT / CREDIT NOTE REQUESTS Go through tickets in Zendesk, and check PENDING tickets - those you are waiting a reply for. Check the date the last request was sent. We follow up requests every other day. If the last request ...
ACCOUNTS COLLECTION - COD ACCOUNTS -Guide Updated FEBRUARY 2022 -DRAFT
LINK TO GUIDE DOC
BANKING ZENDESK ANZ
See the video guide CLICK HERE FOR VIDEO
ZENDESK TICKET FLOW ADMIN TEAM - SUB TICKETS -3RD PARTY GUIDE
You get a message from a supplier but you need to ask another person about this , for this to happen you need to create a new ticket in the subject line of the new ticket at the end note the first ticket number i.e sub 321 INVOICE 12345 SYDNEY ...
ZENDESK VOICE AND TICKETS
ZENDESK VOICE TICKET FLOW -Each zendesk call ( inbound and outbound) will automatically create a ticket , if the call is as regards an existing ticket then merge this ticket from the call into the existing ticket and assign/update the ticket as ...
ZENDESK TICKET FLOW AND GUIDELINES.-updated 27/4/17
ZENDESK TICKET FLOW GUIDELINES TEAM- updated 27/4/17 If we are in a team that works with tickets the task or work that we are doing should be shown as a ticket, os we can assign time to that ticket , we need others in the teams to be aware of our ...
ZENDESK ADMIN TEAM INTRODUCTION - updated 06/07/2016
ZENDESK ADMIN TEAM INTRODUCTION Why zendesk ? keeps the messages actions in one central sport we dont get mixed up as tasks are passed between team members ------------------------------------------------------------------------------------------ ...
TELEPHONE CALLS ACCOUNTS - INBOUND CALLS - ACCOUNTS RECEIVABLE
standard greeting JJ AUTOPARTS ACCOUNTS, THIS IS ___ --Must have adequate internet connection --No background Noise - (we want to show company as being a professional) --We aim for one call resolution where ever possible --If we need to gather ...
PAYG
PAYG MONTHLY INSTALLMENT INSTRUCTIONS We pay for the previous month by the 21st of the following month on all months except when this payment is made with the BAS (March, June, September, December) 1. Follow the videos VIDEO 1 - GETTING THE REPORT ...
PAYROLL TAX GUIDE - XXXXXXXXXXXXX
https://docs.google.com/document/d/1R6ThtjjuBFA8LrxabD4GkI22gJOK8AU1ET53g4zOh4Q/edit?tab=t.0#heading=h.9331gjwf75iq =================================================== WEB SITE THAT WE LOG INTO https://www.revenue.nsw.gov.au/ *ask for login details ...
SET UP NEW MONTH TIMETABLE AND TASKS TARGET DATES-ACCOUNTS - UPDATED MAY 2017
LINK TO VIDEO GUIDE What is the task We have monthly ,quarterly and yearly tasks stored in the admin office 365 jj auto parts tasks calender which we need to as zendesk tickets This tasks are also shown as admin team tasks doc TASK DOC FOR ACCOUNTS ...
POST BOX -GUIDE RE PICKING UP AND DISTRIBUTING MAIL
POSTAL ADDRESS PO BOX 3143 LANSVALE NSW 2166 _ POST OFFICE BOX IS LOCATED Cnr Hume Highway & Cutler Road, Lansvale NSW 2166 ( IN SAME COMPLEX AS MACDONALDS ) Mail how to sort NOTE THIS IS CONFIDENTIAL Mail addressed to Matthew Perfrement - leave ...
BACK UP DISC FOR SERVER.
Back up disk and tape for server. Disk is each working day Tape is changed each Monday. Disk. The disk are located in the server room on the 4th shelf down. 1. Each working morning eject the disk from Dell Power edge R420 located n the top shelf 2. ...
TELEPHONE CALLS ACCOUNTS -outbound calls- UPDATED MAY 2017
NOTE FOR ADMIN: Do not make calls during Tuesdays and Thursdays not unless the customer requested for call back or accounts are only available on those days Reminder emails are being sent Tuesdays and Thursdays so let's not make a call as well if ...
SHAW REPORT - 1ST VERSION (Do at start of Month ) -XXXXXXXXXXXXX
https://docs.google.com/document/d/1S5BuZYR3FLf4UA6DVmy8ZI8TXAYSrFh6-dcQhEI-Opw/edit?tab=t.0#heading=h.tr2xqz2rfw8u SHAW REPORT SHAW REPORT SPREADSHEET VIEW THE VIDEO The Shaw report is a report/process that we use to obtain cost of goods figure for ...
BUSINESS VISA CARD .. 5480 RECONCILIATION
Business Visa Reconciliation. The first import step is to make sure and confirm the bank feeds are going through correctly - -------------------------------------------------------------------------------------------------------------------- NOTES * ...
BLACK CREDIT CARDS VISA / AMEX RECONCILIATION-UPDATED SEPTEMBER 2015 TO UPDATE MATT NOV 2015
WEEKLY RECONCILING BLACK CARD AND AMEX Reconcile for previous week MONDAY TO SUNDAY inclusive Reconcile to bank statement not just XERO feed VIDEO INSTRUCTION FOR VISA RECONCILIATION Login to Xero (JJ Auto Parts file) --> Dashboard --> BLACK ACC ...
ACCOUNTS - Daily Report
Reporting – Daily Report (This is end of the shift task) Microsoft outlook - click Task Tab - All assigned task will display - Click the Status column - Click Completed if you already complete the task listed ...
CAPRICORN BROADCAST - JUNE 2021
REQUIRES ACCESS TO ZENDESK AND PINNACLE Open the broadcast email ticket And then view the original email so it’s easier We are only going to check STOP and UPDATE for our existing customers In Pinnacle, go to ACCOUNTING - CUSTOMER SCREEN or simply ...
ADD ONLINE PAYMENT TO XERO
THIS IS A WEEKLY TASK. TRANSFER IS MADE EACH FRIDAY HOW TO SET UP TRANSFER IN XERO
ADDING EDITING AND UPDATING CONTACTS IN XERO -TO FIX FEB 2016 MATT
MAKE SURE YOU ARE CAREFUL WITH THIS - GET IT RIGHT ONCE IF UNSURE ASK MANAGER ACCOUNT PAYMENT DETAILS TO NOTE IN CONTACTS - HAVE TABLE ==================================================================== How do i edit/ update contact information in ...
SEARCHING TRANSACTIONS IN XERO
SEARCHING TRANSACTIONS IN XERO · Open the invoice to search · The invoice number we need to search is in red circle · Go to XERO – ACCOUNTS – PURCHASES · Click Search · On the Search for tab type the invoice ...
EDITING BUSINESS TYPE - PINNACLE
EDITING BUSINESS TYPE Ø In pinnacle click ACCOUNTING – FIND CUSTOMERS Ø Screen pop’s up like this Ø Maximum number of results: ‘’250000” Ø Business type: click ‘’unknown” Ø Country state: click ‘’Australia” Ø Click search Ø Screen pops up ...
MANAGING THE UNASSIGNED AND UN ALLOCATED TICKETS FOR ZENDESK ACCOUNT XXXXXXXXXX
https://docs.google.com/document/d/1sJSKrrRCJbc5C2tsVmdE48HxUEoIolleC8dzZZpLENc/edit Link to table and guide how to action allocate the different new tickets in admin zendesk unallocated FAQ WHAT IF I AM UNSURE WHOM TO ASSIGN TO ? Assign to your ...
FAXEM WEEKLY ADVERTISING TASK - MAR 2017
We send out fax advertising weekly with this service, its a service that sends faxes to our customer list. STEP 1 VIDEO GUIDE The word document advertisement that is to be faxed out will be sent to email/Zendesk. ...